Service Support Canned Responses

What is a canned response?
A canned response is a quick, standard, and predetermined reply to a routine question.

Canned responses are typically used for answering frequently asked questions (FAQs) or customer service & support.

Advantages of canned responses for businesses:
Canned responses help businesses by reducing frustration and boosting efficiency. They speed up reply times, ensure consistent answers and minimize errors.

Here to help keep customers happy:
We've created basic canned responses in various categories to get your team started. Customize these responses to fit your specific needs and customers. Keeping them brief and focused on updates can improve customer satisfaction, whether used through an ITSM tool or as email templates.

​Hardware Replacement
Could you please let us know a convenient date and time for the iPhone replacement?

Regards,

Agent Name - SERVICE DESK SIGNATURE.

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Incident Review Request
Hi Amanda,

Can you please contact me when you're next available at your Computer?

I'd like to review the “Insert Incident Description”.

Regards,

Agent Name - SERVICE DESK SIGNATURE.

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Additional Troubleshooting Request
Hello Amanda,

Regards to "Insert Incident Description "

Can you please contact the Service Desk on “Insert Service Desk Number” when you're next available at your Computer?

We'd like to perform some additional troubleshooting.

Regards,

- SERVICE DESK SIGNATURE.

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Third-Party Troubleshooting Assistance
Hello Amanda,

Can you please contact me on the Service Desk “Insert Service Desk Number” when next available at your Computer?

We’d like to assist in performing the troubleshooting steps recommended by “Third Party / Resolver group”.

Regards,

SERVICE DESK SIGNATURE.

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iPhone Hotspot Issue Example
Hello Amanda,

If you’re still experiencing the iPhone Hotspot connectivity issue after the reset,

Can you please contact the Service Desk on “Insert Service Desk Number” when you’re next available at your Computer?

We would like to carry out extra iPhone hotspot troubleshooting.

Kind Regards,

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Apology for Delay and Issue Follow-Up
Hello Amanda,

Apologies for the delay, if you’re still experiencing an issue with the “Insert Incident Description”.

Can you please contact the Service Desk when you’re next available at your Computer?

We’d like to perform troubleshooting.

Regards,

Agent Name – SERVICE DESK SIGNATURE.

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Post-Leave Issue Follow-Up
Hello Amanda,

Upon your return from leave, if you’re still experiencing an issue with “Insert Incident Description,

Can you please contact the Service Desk when you’re next available at your Computer?

We’d like to perform additional troubleshooting.

Regards,

- SERVICE DESK SIGNATURE.